Refund Policy

Last updated: October 28, 2026

We want you to be happy with your purchase from Atlanta Digital Mall. If something is not right, this policy explains how returns and refunds work.

Return window

You may return an item within 30 days of delivery, as long as it is unused, unworn, undamaged, and in its original packaging with any tags still attached. For hygiene and safety, jewelry must be unworn and in its original packaging.

How to start a return

Email us at pettwaypettway5@gmail.com with your order number, the item you want to return, and the reason. We aim to reply within 2 business days with return instructions. Please do not send an item back before we confirm the return, so we can make sure it reaches the right place.

Refunds

Once we receive and check your returned item, we will refund the item price to your original payment method. Refunds are usually processed within 5 to 10 business days after we receive the return, depending on your bank or payment provider. Original shipping costs are not refunded unless the item was wrong, damaged, or defective.

Return shipping costs

Return shipping is paid by the customer, unless the item arrived wrong, damaged, or defective. In that case, contact us first and we will arrange a replacement or refund, including return shipping, as appropriate.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and, if possible, include a photo. We will offer a replacement or a refund, depending on availability and your preference.

Exchanges

If you need a different size or color, please contact us. We will help you return the original item and place a new order for the item you want, subject to availability.

Items that cannot be returned

Items that have been worn, washed, altered, damaged after delivery, or returned without original packaging cannot be accepted for a refund, except where required by law or where the item was defective on arrival.

Contact

Questions about a return or refund can be sent to pettwaypettway5@gmail.com.